Privacy Policy

Each company of the Digital Wallet Group (hereinafter referred to as "Our Company") protects your personal information when providing each of our services (hereinafter referred to as "Our Service"). This privacy policy describes how we collect and use your personal information through our services on our websites, applications, etc. In this privacy policy, personal information means information that can identify a specific customer but does not include aggregated information that does not specifically identify the customer. In addition, we will comply with laws and regulations regarding personal information and handle it appropriately.

Article 1 (Acquisition of personal information)


Digital Wallet will properly acquire your personal information and will not use it for false or other improper means.


Article 2 (Data administrator and data protection contact point)

Our data managers and data protection contact points that manage the handling of your personal information are as follows:


Digital Wallet Corporation, Data Protection Staff
Kioicho Park Building 1F, 3-6 Kioicho, Chiyoda-ku, Tokyo 102-0094, Japan
Email address:


If you have any questions, requests, or complaints regarding the application of this Privacy Policy, or you want to exercise your right to correct or delete your personal information, please contact us by writing to us via snail mail or email using the addresses mentioned above.


Article 3 (Information to be collected)


The types of customer personal information we collect are as follows:
(1)    Information provided by the customer

  • Email address 
  • Personal information (e.g., name, date of birth, telephone number, address, nationality, status of residence, length of stay) entered on our website, applications, etc. while using our services

(2)    Information automatically collected

  • Device information
  • Access log information
  • Application/service usage history
  • Cookie information
  • User ID and authentication information that we assign to customers


Article 4 (Purpose of use of personal information)

Digital Wallet handles your personal information to the extent necessary to achieve the following purposes of use:

  1. To complete sales and service transactions with customers
  2. To respond to defects, maintenance, protection, and improvement of our services and provide technical support
  3. To respond to inquiries regarding services and troubles
  4. To use in advertising and marketing
  5. To survey based on online questionnaires
  6. To comply with applicable laws and regulations, as well as notifications and guidelines of regulatory agencies
  7. For proposals and guidance by the Company regarding various products and services provided by the Company, its affiliated companies, stores, and partners.


Article 5 (Safety management of personal information)

In relation to the collection, storage and disclosure of your personal information, we will maintain the necessary and appropriate security system and measures according to the confidentiality of the personal information, and prevent unauthorized access, loss and damage.
When entrusting all or part of the handling of a customer's personal information to a third party, we shall conduct a strict investigation of the third party and oblige the entrusted party to handle personal information safely. Additionally, we will provide necessary and appropriate supervision.


Article 6 (Retention period of personal information)

Unless otherwise specified by law, the retention period of the customer’s personal information is set within the range necessary for the purpose of use, and the retention period is exceeded, or for purposes other than the original purpose of collecting. We do not retain the personal information.


Article 7 (Sharing of personal information with a third party)

Digital Wallet may share your personal information within our Company only if it is subject to this privacy policy as described below.

(1) Shared use is within the group
Each company of Digital Wallet Group may share the following personal information with the following joint users after taking protective measures as mentioned below:

A)    Scope and users of group companies
 Digital Wallet Group companies (hereinafter referred to as "Digital Wallet")

B)    Item with personal information
(i) Information provided by the customer

  • Email address
  • Information (name, date of birth, telephone number, address, etc.) entered on our website, applications, etc. while using our services

(ii) Information collected automatically

  • Device information
  • Access log information
  • Application/service usage history
  • Cookie information
  • User ID and authentication information that we assign to customers

C)    Purpose of use of joint users

  • Scope of purpose described in Article 4

D)    Name or title of the person responsible for the management of shared personal information

  • Digital Wallet Corporation

(2) Third parties involved in our services
Digital Wallet may provide services and products provided by third parties to our customers in collaboration with third parties through our services. At that time, we may share your personal information related to the service and product with the third party.

(3) Third party service provider
Digital Wallet may collaborate with other companies or hire outside individuals for the purpose of providing features on our services on our behalf.
The third-party service providers may use and have access to the personal information they need to provide for their performance but may not use it for any reason other than achieving that purpose.

(4) Legal protection and law enforcement agencies
Digital Wallet will disclose personal information to law enforcement agencies if we determine that it is appropriate to comply with the law, or if we determine that it is necessary to protect the rights, property, safety, etc. of our Company and our customers.
Besides what is mentioned above, if your personal information is shared with a third party, you will be notified in advance by us, and we will contact you with the third party. You can choose not to share.


Article 8 (Customer's rights, disclosure and correction of personal information)

If a customer requests disclosure, correction, addition, or deletion of personal information, we will respond promptly. At that time, if we cannot confirm that the request is from the customer, we will not respond.

In addition, if the Company determines that any of the following applies and it is necessary to delete the personal information, we will delete the customer's personal information when it's appropriate and possible.

  1. When the customer applies us to cancel the consent to collect and use personal information.
  2. When the customer disagrees with the handling of our personal information and there is no rational basis for the handling.
  3. When your personal information is processed illegally.
  4. When it is necessary to comply with the legal obligations of the customer.
  5. When you judge that your rights or legitimate interests may be harmed.


Article 9 (About the use of Google Analytics)

Digital Wallet may use Google Analytics to understand the usage of our site. Google Analytics uses cookies issued by us to collect, record, and analyze your visit history to our site. We receive analysis results from Google and understand the access information of this site without identifying any individual. For more information on how Google Analytics collects and processes data, please visit the following pages:
Data from Google when users use Google partner sites and apps
You can stop Google Analytics from the collecting your information by disabling Google Analytics in the add-on settings of your browser.
Google Analytics opt-out add-on:
Customer information collected by Google Analytics is managed by Google Inc. in accordance with our privacy policy.
Google Analytics Terms of Service:
Google Privacy Policy:
(Google Analytics ™ is a trademark of Google Inc.)


Article 10 (International Data Transfer)

International data transfer refers to the transfer of personal information outside the European Economic Area (EEA).
Our business requires the transfer of personal information to group companies or third parties outside of the EEA, including Japan. If you transfer your personal information outside of the EEA, we will take appropriate security measures to ensure that your privacy rights are protected as outlined in this Privacy Policy. By providing your personal data, you consent to this transfer, storage, or processing.
You can also file a complaint with the relevant regulatory body if you believe that your personal information has not been processed in accordance with the GDPR (General Data Protection Regulation).


Article 11 (Change of this policy)

This Privacy Policy can be changed by our company at any time when neccessary. The changed Privacy Policy shall take effect from the time it is posted on our service, unless otherwise specified by us.


Last revised on April 1, 2022
Digital Wallet Corporation